a. For returnable products, you may request the return of the product if:

  1. The product is damaged;
  2. Both the Product and the shipping packaging are damaged;
  3. iii. The product is defective
  4. The product is of poor quality;
  5. The product ordered is different from what was ordered based on the product description provided on the Platform; or
  6. You are dissatisfied with the purchased Product (“Non-Compliant Product”). You must make such requests to return the Product within thirty (30) days from the date of delivery (“Return Period”).

b. We will accept the request for return of such Product in accordance with the terms of this Policy.
c. Your return will be processed only if the conditions set by us are met at the time the Products are returned, such as that the Product is returned in its original condition.
d. The returned Products must be unused, undamaged and in saleable condition.
e. The collection of your Product may fail if the collector could not locate your address or if no one was available at the address to deliver the Product and your cell phone number was also unavailable.
f. If you make a request to return the Products on the Platform, you may request a refund for the returned and non-conforming Product, which will be provided to you only if we have already received payment for the Product.
g. Products eligible for return under the terms of this Policy will be processed within a period of 7-12 (seven to twelve) business days from the date we discover the defect or non-conformity of the Product.
h. We will not issue cash refund. The amount will be refunded to you within 7-12 (seven to twelve) business days, depending on the payment method you choose.
i. Products eligible for return under the terms of this Policy will be processed within a period of 7-12 (seven to twelve) business days from the date we verify the defect or nonconformity of the Product.
j. We will not issue cash refund. The amount will be refunded to you within 7-12 (seven to twelve) business days, depending on the payment method you choose.
k. We reserve the right to reject a refund request for a Product if, in our judgement during the return process, it does not meet the quality conditions set forth in this Policy. In such cases, we may notify you and return the Product without issuing a refund.